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Artificial intelligence provides practical advice after the end of the conversation, based on the content of the conversation. These can be recommendations that will help solve the client's problem. Or actions that will lead to a successful closing of the deal, for example, to call in a few days, send an invoice, etc.

The technology is useful for newbies who may feel confused after talking to a potential buyer. Not only will they not lose the client, but they will also learn the call center processes. It is also convenient for experienced employees who may make buy phone number list a mistake due to overload.

How Artificial Intelligence Changes Call Center Operations, Example of Recommendations from Ringostat A
Example of recommendations from Ringostat AI
Call Analysis to Improve Service Quality
Call recording analysis helps managers effectively manage their call center and identify issues that may be impacting sales.

For example, it may seem that the manager professionally consults users, but most of them never become clients. Analysis of his communication may show that he does not present the product based on the needs and "pain" of potential buyers, but simply retells general information.

As the experience of the Ringostat team shows, even a quick analysis of a five-minute conversation takes half an hour . If you need to monitor all operators, this can take more than one working day. Therefore, as a rule, managers analyze recordings selectively, which is why they do not notice some of the problems. Thanks to the intelligent assistant, you no longer need to spend a lot of time listening to conversation recordings or choosing what to analyze.
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